Quotes & Payment
- Quotes are valid for 30 days unless another expiration date is shown. All prices and payments are in US dollars.
- A quote does not reserve production capacity. Your order is confirmed once the required payment has been received.
- Orders of $5,000 or less: Payment in full is required before production.
- Orders over $5,000: A 50% deposit is required before production. The remaining balance is due at least two weeks before the estimated ship date. Separate deposit and balance invoices will be provided.
- Applicable sales tax is calculated when the order is placed. A current resale certificate is required for tax-exempt orders.
- Payment confirms acceptance of these terms.
Production & Order Changes
Standard production lead time is typically 8–10 weeks from receipt of the required payment and final order approval.
Production begins once payment, fixture details, and any required drawings or approvals are complete. Please review dimensions, quantities, finishes, color temperature, mounting details, shipping information, and drawings before approving your order.
If something needs to change, please contact us as soon as possible. Changes require our written confirmation and may affect pricing and lead time.
Lead times may vary with material availability, project complexity, and production requirements. We will keep you informed of changes.
Rush Orders
Approved rush orders carry a guaranteed 4–5-week production lead time and a 25% rush fee.
Payment in full and final approval of all fixture specifications and required drawings must be received before the rush production period begins. Shipping transit time is additional.
Cancellations
- Orders may be canceled within 24 hours of initial payment for a full refund, provided production has not begun.
- After 24 hours and before production begins, approved cancellations are subject to a fee equal to 50% of the canceled order’s product subtotal after any discounts.
- Orders cannot be canceled once production begins.
These cancellation restrictions and fees do not apply where cancellation or a refund is required by applicable law, including applicable rights relating to shipment delays.
Please send cancellation requests to studio@freeformlighting.com.
Returns & Exchanges
We do not offer exchanges. Custom, modified, rush, and specially developed orders are final sale. Discounted fixtures follow the same return policy unless identified as final sale before purchase.
Other returns require prior written approval. To request a return, contact studio@freeformlighting.com within 30 calendar days of delivery with your order number or other proof of purchase. This includes delivery to a designated receiving warehouse.
Approved returns must ship within 14 calendar days of authorization, unless we agree otherwise in writing.
Condition & Packaging
Fixtures must be complete and in like-new condition, with no visible scratches, damage, stains, or other signs of wear. All supplied components and hardware must be included.
Please package every component carefully to prevent damage during transit. Original protective packaging may be used, or our team can help provide replacement packaging for approved returns. Any packaging and delivery costs will be confirmed beforehand.
Return shipping and transit coverage are the customer’s responsibility. If we arrange transportation, we will confirm the cost with you in advance.
Restocking Fee & Refunds
Approved returns are subject to a 75% restocking fee, calculated on the amount paid for the returned fixtures after any discounts. The remaining 25% is refundable, with applicable tax adjustments. Separately charged original shipping and completed services are nonrefundable for these returns.
We will inspect your return and initiate any approved refund within seven business days of receipt. Refunds are issued to the original payment method. Your bank or payment provider may require additional time to post the credit.
These terms apply to returns for a change in plans or preferences. For damaged, incorrect, or defective fixtures, please contact support@freeformlighting.com. The restocking fee does not apply to warranty service or other legally required remedies.
A written copy of our return policy is available on request.
Shipping & Delivery
Complimentary UPS shipping with signature required is included unless otherwise noted on your quote.
International duties, taxes, customs and brokerage fees, freight, special handling, expedited shipping, and white-glove delivery are additional unless specifically identified as included in your quote and invoice.
Inspect your shipment upon arrival. Note any visible damage with the carrier and contact support@freeformlighting.com within two business days with photographs of the packaging, shipping label, fixture, and damage. Keep all packaging while we review the issue.
If an issue becomes apparent later, please contact us as soon as you discover it.
Materials & Finishes
Our fixtures are hand-assembled using solid brass and other carefully selected materials. Natural variations in finish, tone, texture, patina, and dimensions are part of handmade work.
Finish samples represent the general appearance of a finish; exact matches may vary. Brass and other finished metals may develop patina and change in appearance over time.
Installation
Fixtures must be installed by a qualified installer following the provided installation instructions and applicable code.
Before ordering, please confirm site dimensions, mounting conditions, power supply location, driver access, dimming compatibility, and the fixture’s suitability for the intended location.
Exterior, damp, or wet installations require our written approval. Our team is available to answer technical questions and assist your installer.
Care & Maintenance
- Dust the illuminated cord and finished metal gently with a clean, dry, soft cloth. Do not use water, cleaning sprays, solvents, polish, abrasive products, or steam.
- The illuminated cord may be gently styled and restyled by hand. Avoid pulling, sharp bends, kinks, crushing, tight twisting, or tension on the hardware and connections.
- Protect fixtures from excessive moisture, grease, dust buildup, humidity, and extreme heat.
- Do not hang objects from the fixture or attempt to modify, refinish, disassemble, or repair it.
- If a fixture flickers, dims unexpectedly, stops illuminating, or shows another electrical issue, turn it off and contact a qualified, licensed electrician. Our support team can assist with service guidance.
Limited Warranty
Freeform Lighting fixtures carry a five-year limited warranty against defects in materials and workmanship, beginning on the date of shipment and applying to the original purchaser only.
Coverage applies to use in an approved location appropriate for the fixture’s rating, following our installation instructions and the operating conditions below.
For a covered issue, Freeform will determine the appropriate repair, replacement of the fixture or affected component, or price adjustment or credit.
Coverage & Exclusions
- Drivers, transformers, power supplies, dimmers, controls, and other third-party components are covered by their manufacturers’ warranties, rather than a separate Freeform warranty.
- Warranty coverage does not include shipping, handling, packaging, removal, installation, reinstallation, access equipment, labor, or other related expenses.
- Coverage excludes shipping damage and damage caused by accidents, misuse, improper installation or cleaning, unsuitable conditions, failure to follow instructions, unauthorized modifications, power surges, or other external causes.
- Natural material variation and aging, gradual LED brightness reduction, and normal color shift are not covered. Repaired or replacement components may differ in color, brightness, or appearance from existing fixtures.
Operating Conditions
Unless otherwise approved in writing by Freeform, fixtures should not be operated for more than ten consecutive hours at a time. This is a limit on continuous operation, not total daily operating hours.
Brief interruptions between extended periods of use may still result in premature degradation. Switching a fixture off momentarily before beginning another long operating period should not be relied on to prevent the effects of prolonged operation.
Our five-year limited warranty excludes damage or failure caused by operation beyond the ten-hour continuous-use limit, or by repeated extended operation with only brief interruptions. Coverage for unrelated defects remains in place, and this condition does not limit rights provided by applicable law.
Please contact us before ordering if your project requires extended or continuous operation so we can review the application and confirm appropriate operating conditions.
Warranty Assistance
For warranty assistance, contact support@freeformlighting.com with your order details, a description of the issue, and any helpful photographs or video. We will review the information and advise on next steps.
This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.
Contact
Orders, payments & returns: studio@freeformlighting.comCare, technical support & warranty: support@freeformlighting.comPhone: +1 (833) 339-1144 — extension 2 for technical support
These terms do not limit any rights or remedies required by applicable law.